æªçµéšã®å ¬å ±é åã®ããžã·ã§ã³ãžãäžå¯§ãªãµããŒãã§ç¬¬äžå¿æã®ã³ã³ãµã«ãã¡ãŒã ãžã®å å®ãå®çŸ
è»¢è·æŽ»åã®ãã£ãã
ãããŸã§ã®ãã£ãªã¢ã§ã¯ãã·ã¹ãã éçºã®äžæµå·¥çšãããžã¿ã«ããŒã±ãã£ã³ã°æ¥åæ¯æŽãªã©ãæ©èœã«ããã§ã®å¹
åºãã³ã³ãµã«ãã£ã³ã°æ¥åã«æºãã£ãŠããŸããã
ãã ã30æ³ãè¿ããã«ããããã³ã³ãµã«ã¿ã³ããšããŠããæé·ããããšæã£ãããšããã£ãšæºããããã£ãå
Œ
±é å(æ¥çã«ãã)ãã¡ã€ã³ã«ããŠãããã(ãããŠãã®æåŸã®ãã£ã³ã¹ã§ãã)ãšæã£ãããšããããããå®çŸã§ããã³ã³ãµã«ãã£ã³ã°ãã¡ãŒã ãžã®è»¢è·ãèããããã«ãªããŸããã
å®ç°æ§ã«ãæ¯æŽããã ããçç±
äžèšã®æããããæåã¯å¥ãšãŒãžã§ã³ãã«ãŠè»¢è·æŽ»åãé²ããŠããŸãããããããå
Œ
±é åæªçµéšã§ãã£ããããæãããã«é¢æ¥ã«é²ã¿ãŸããã§ããã
ãããŠãæçµçã«ã¯ããšãŒãžã§ã³ãããçŸè·ãšäŒŒããããªããžã·ã§ã³ãèŠããããããã«ãªããç
©æ¶ãšããæ¥ã
ãç¶ããŸããã
ãã®ãããªãšãã«ãäŒãããã®ãå®ç°æ§ã§ããã
é¢è«ã®å Žã§ã¯ããä»åŸæãéãããããšã¯äœããããæãã«è³ã£ãèæ¯ã¯ã©ãã«ããã®ãããªã©ãããã«è»¢è·ã®è©±ã«å
¥ãã®ã§ã¯ãªããäžé·æçã«èŠããã£ãªã¢ã®ã話ãå€ãã£ãããšãå°è±¡çã§ããã
ãã®ç¹ã§ãç®å
ã®è»¢è·ãå§ããã®ã§ã¯ãªãããã£ããèªåã«äŒŽèµ°ããŠãã ãããšæããå®ç°æ§ã«ãå©åããã ããããšãäŸé ŒããŸããã
å®éã®éžèã«ã€ããŠ
è»¢è·æŽ»åã¯ããšã³ããªãŒå
ã®ããã¯ã¢ãããšæžé¡æºåã颿¥å¯Ÿçãšãã®å®è·µ(颿¥æ¬çª)ã«å€§å¥ããããšæããŸãããä»ã®ãšãŒãžã§ã³ããšç¹ã«ç°ãªã£ãŠãããšæããç¹ã¯ãããã以äžã«ãªããŸãã
åè
ã«ã€ããŠããããŸã§ã®ãšãŒãžã§ã³ãã§ã¯ãã³ã³ãµã«ãã¡ãŒã ã«éå®ããæ±äººã®ææ¡ãããããŸããã§ããããå®ç°æ§ã«ã¯ç§ã®ãã£ãªã¢ããžã§ã³ã«ç¹ãããã³ã³ãµã«ãã£ã³ã°ãã¡ãŒã 以å€ã®æ±äººãã玹ä»ããã ããèªåèªèº«ã®èŠéãèãæ¹ãåºããããšãã§ããŸããã
ãŸããè·åçµæŽæžäœæã«éããŠã¯ãæªçµéšãªé åã§ãã£ãŠããééçãé«ãããããªè¡šçŸãšãªãããã«äžå¯§ã«ãæ·»åããã ããå®éã«æžé¡éžèã®ééçãäžããããšãã§ããŸããã
åŸè
ã«ã€ããŠã¯ãæçµé¢æ¥ééãŸã§ç§èªèº«ãæ²¹æããããäžç·ã«PDCAãåããŠããã ããç¹ãç¹ã«èšæ¶ã«æ®ã£ãŠããŸãã
颿¥ã®ååŠã«å·ãããããšãªããã©ãããã°æ¬¡ã®é¢æ¥ãããè¯ããã®ã«ãªãããšããèŠç¹ã§ãåãçãã®æ¹æ³ãäŒãæ¹ãªã©ãå€ãããæç€ºããã ããŸããã
ãŸãã颿¥ãäžæããããªãããšãç¶ããèœã¡èŸŒãããšããããŸããããããã§æ¢ãŸã£ãŠããŸããªãããã«ã¡ã³ã¿ã«é¢ã§ã现ãããã©ããŒãããŠããã ããŸããã
以äžã®ãããªãã现ãããªãæ¯æŽãããã ããæçµçã«ã第äžå¿æã®ã³ã³ãµã«ãã£ã³ã°ãã¡ãŒã ãããæªçµéšã§ãã£ãé åãã¡ã€ã³ã«ã³ã³ãµã«ãã£ã³ã°ãè¡ãããžã·ã§ã³ã§å å®ãããã ãããšãã§ããŸããã
æåŸã«
ä»åã®è»¢è·æŽ»åãæ¯ãè¿ã£ãŠã¿ãŠãã©ã®ãšãŒãžã§ã³ãã«è»¢è·æŽ»åããµããŒãããã ããã§ãèªåã®ãã£ãªã¢ãããã«ã¯äººçã倧ããå€ãã£ãŠããããšãçæããŸããã
ç§èªèº«ã®ãããŸã§ã®ãã£ãªã¢ããã¯ãããŒã±ãã£ã³ã°ãCRMãšãã£ãé åã§ãã£ãªã¢ãç¶ããŠããããšãåç®ããã¯èªç¶ã§ããããã®ã»ããæ¬¡ã®ã¹ããããžè¡ããããã£ããšæããŸãã
ããããèªåãæºããããã£ãæ¥çã«æºããããäžç¢ºå®ãªã¹ãããã«è¡ãããšã極端ã«èšãã°å€å°æŒ ç¶ãšããŠããŠãèªåèªèº«ãæãéããããšæã£ãŠããããšããé ãããããšã¯ãçµæçã«åŸæã®æ®ã転è·ã«ãªã£ãŠããå¯èœæ§ã倧ããã£ããªãšæããŸãã
ã§ãã®ã§ãä»åå®ç°æ§ã«ãååããã ããæ¹ããŠèªåããã£ãšãã£ãŠã¿ãããšæã£ãŠããããšãèšèªåãããããèµ·ç¹ã«è»¢è·æŽ»åãè¡ããããšã¯ãèªåèªèº«ã«ãšã£ãŠãšãŠãããã£ãããšã§ãããå®ç°æ§ã«ã¯å€§å€æè¬ããŠãããŸããä»åã¯æ¬åœã«ããããšãããããŸããã
æ åœãã£ãªã¢ã³ã³ãµã«ã¿ã³ããã

沢山ã話ããŠããäžã§ãç§ããŠãã£ãããå ¬å ±é åãžåŒ·ãæ³ããæããããããã²å®çŸããŠããã ãããã«ãç§ãå¿ æ»ã§ããã
äœåºŠãäœåºŠãå¿æåæ©ã®æ·±å ããè¡ããäžæ¥æ°åä»¶ã®ã¡ãŒã«ã®ããåãããããŠããã ãããšããããŸããããã©ããªã«ããŒããªæããé£ããã€ããŠçµæãæ±ããŠããSããã ããããåŸãããçµæã ãšæã£ãŠããŸãã
ãããªïŒ³æ§ã®ä»åŸçã ã®ã掻èºã楜ãã¿ã§ãïŒ
ãã£ã¬ã¯ã¿ãŒã
å®ç° éœéŠãç¥æŽ
ããã€ãããŒããã³ã³ãµã«ãã£ã³ã°ã«æ°åã§å ¥ç€Ÿãäž»ã«åºå代çåºãéèæ©é¢ãå¯Ÿè±¡ã«æŠç¥ç«æ¡ãFintechãããžã§ã¯ããæ åœããŸããæ¡çšãã»ãããŒçã®æŽ»åè²¢ç®ããå šç€Ÿå¡ããéžåºããã第ïŒåHeartWarmingè³ãåè³ãã³ã³ã³ãŒãåç»åŸã¯ããçžè«è ã®æ°æã¡ã«å¯ãæ·»ããã£ãªã¢æ¯æŽã§ä¿¡é ŒãåŸãŠããã